Norfolk's Community Safety Scrutiny Sub Panel has agreed to investigate door-to-door scams and the effectiveness of No Cold Calling Zones, after the Adult Social Care and Public Health Committee flagged the issue as a priority.

The panel voted to add three new items to its forward work programme: a report on door-to-door scams, an assessment of how well No Cold Calling Zones are working, and a review of the outcomes from the Winter of Action activity.

Councillors also agreed that Trading Standards should be involved in any future scam-related work, given the service's specialist expertise and its recent alignment with the Public Health directorate.

The addition to the work programme follows a broader discussion at the meeting about how fraud awareness messages are reaching older and digitally excluded residents — a concern that had been raised at a previous meeting in January 2026 but had not yet been fully followed up.

No date has yet been set for when the scam-related reports will come before the panel. Officers were tasked with identifying the most appropriate time to bring them forward.

The panel's membership is also set to change following the May 2026 local elections, with seats to be reallocated in line with political proportionality. Support arrangements are in place for new or returning members joining after the elections.